Local government agencies collect resident contact information across dozens of projects every year. Outreach lists exist. Email campaigns go out. Public comment is recorded. The question is not…
Every new engagement effort starts the same way: a brief lands on someone’s desk, a deadline is attached to it, and a blank project page is waiting to be filled in. Before a single survey question…
Walk into any public hearing on a corridor study or a capital project, and you can usually predict who is in the room. It is the same residents who came to the last one, and the one before that…
Ask most people in local government what a clerk does, and they will describe meetings. The reality is that meetings are just the most visible layer of a much larger compliance calendar, one that runs…
Many clerks reach a point where they know exactly what they need. They have watched the same bottleneck slow them down week after week. They have done the math on how much time a specific part of the…
When a clerk tries to explain what they actually do to someone outside the office, they know how it goes. You start with meetings and agendas. Then you mention elections. Then bonds, contracts…
Whether an agency runs three engagements a year or thirty, leadership eventually asks the same question: did this engagement represent the community it was intended to serve? It’s a fair…
We’ve been talking to agencies across the country about what gets in the way of meaningful progress, and over the past several years the answer has been mostly universal – organizations are relying on…
Most agenda workflows weren’t designed with accessibility in mind. Whether your office uses a formal agenda management platform or assembles documents manually, the risks are largely the same…